Manage customer account registrations and deletions.
Setting up signup fields
- Go to Customers>Manage customers>Signup/Deleted accounts>Account signup fields.
- Check the boxes for the fields you wish to add to your signup page.
- Click Save at the bottom of the page.
Info
Additional fields are completely customizable. You can create a name, select whether they are required fields, and choose their field type (textbox, radio button, or checkbox).
Info
You can add a verification step to the sign up process so that accounts are only created for requests you have approved.
How to add an admin approval step:
- Go to My store>Store setup>General settings>Customers (tab).
- Enable admin approval for signup.
How to approve a signup request:
- Go to Customers>Manage customers>Signup/Deleted accounts>Admin approval for signup.
- Select the requests you want to approve and on Approve.
Deleting customer accounts
Learn how customers can delete their account and how you should process the account deletion on your end.
Deleting your account (for customers):
- Log in to the online store.
- Go to Update profile.
- Enter password and click on Delete account at the bottom of the page.
Note
- In principle, accounts can only be deleted upon the relevant customer's request.
- The customer will have to input their password to delete their account.
- The account deletion feature does not exist on your store's mobile version. This is to avoid that anyone unintentionally taps their screen and deletes their account. Customer information is immediately wiped out once the account is deleted.
- Make sure you redirect users to your store's PC version if they wish to delete their account.
How customers delete their account:
- Log in to the online store.
- Go to Update profile.
- Enter password and click on Delete account at the bottom of the page.
Note
- In principle, accounts can only be deleted upon the relevant customer's request.
- The customer will have to input their password to delete their account.
- The account deletion feature does not exist on your store's mobile version. This is to avoid that anyone unintentionally taps their screen and deletes their account. Customer information is immediately wiped out once the account is deleted.
- Make sure you redirect users to your store's PC version if they wish to delete their account.
How admins process deletion requests:
- Go to Customers>Manage customers>Customer information.
- Search for the customer ID relevant to the account that needs deleting.
- Select the account and click Delete.
Note
- You cannot recover the customer data of deleted accounts.
- Deleted accounts cannot be recovered even if they were deleted by mistake.
- After deleting their account, customers cannot sign up again with the same ID.