You can change general settings for shipping and returns. You can also change per-product and supplier shipping fee settings, priority settings for free shipping, enable international shipping, and set your return address.

General

Set your shipping method, available shipping zone, shipping period, shipping fee and shipping fee policy for returns.

Shipping method

1. Go to My Store>Shipping>Shipping/Returns.
2. Select the default shipping method for your store in Shipping method.
   You can allow your customers to choose a shipping method for their order by selecting Customer preference. This setting, however, requires additional settings.
   
   

   Additional settings for Customer preference

   • Additional handling fee: Enter the additional fee you wish to add to the default shipping fee.
   • Options for shipping carrier: You can set different shipping fees for different shipping carriers and allow customers to select a shipping carrier on the checkout page. Go to My Store>Shipping>Shipping carriers>Add>Additional information and select Yes for Set shipping fee by carrier.
   • Options for store pickup: Customers can choose from store pickup locations added in My Store>Shipping>Store pickup.
   • Enable store pickup by product: You can select whether to enable store pickup settings by product. To display the Store pickup settings by product option, go to Products>Add products>Quick settings/Advanced settings>Shipping information (Tab) and set Shipping information to Apply default settings.
3. Enter the shipping zones to which you can ship orders in Available shipping zone.
4. In Shipping period, enter the average time it takes for customers to receive their purchase after their order is accepted.
5. Select a shipping rate type.
6. Enter a shipping fee for the shipping rate type you selected and configure the additional settings.
   
   

   Shipping rate types

   • Free shipping: No shipping fee is charged.
   • Fixed fee: Shipping fee is charged for all orders regardless of purchase amount.
   • By purchase amount: Shipping fee is charged if the customer's purchase amount is less than the specified amount. Shipping will be free if the customer's purchase amount is greater than the specified amount.
   • Tiered shipping rates (by amount): A different shipping fee is charged for each purchase amount range. Shipping will be free if the customer's purchase amount is greater than the last range's maximum amount.
   • Tiered shipping rates (by weight): A different shipping fee is charged for each weight range. Shipping will be free if the order's weight is greater than the last range's maximum weight.
   • Tiered shipping rates (by quantity): A different shipping fee is charged for each quantity range. Shipping will be free if the customer has purchased more items than the last range's maximum quantity.
   • In proportion to quantity: Shipping fee is charged in proportion to the number of products purchased by the customer.
7. Shipping fee criteria: Choose the base upon which the purchase amount set in Shipping fee is calculated. We recommend that you set the price before discount as the base amount.
   
   
8. Click Save at the bottom of the page.

Per-product shipping fee

1. Go to My Store>Shipping>Shipping/Returns.
2. Select Yes for Enable per-product shipping fee. Once enabled, you will have the option to set up a product-specific shipping fee when creating/editing a product in Products>Add/Edit product>Shipping information. If you disable this feature, you will not have Apply per-product settings as an option in Products>Add/Edit product>Shipping information. In this case, the shipping fee set in My Store>Shipping>Shipping/Returns will be applied to all of your products.
3. Calculate per-product fee: In the case a customer orders multiple items of the same product, select whether you want to charge your shipping fee once based on the product or multiple times based on the number of variants ordered.
4. Click Save at the bottom of the page.

Supplier shipping fee

You can apply a supplier shipping fee for all suppliers or specific suppliers.

1. Go to My Store>Shipping>Shipping/Returns.
2. Select Yes for Apply shipping preferences set by supplier.
3. Select whether you want to allow a supplier shipping fee for all suppliers or for specific suppliers only.
4. Select an option for Charge shipping fee.
   
   

   Info

   • If you select Based on order total, the shipping fee is calculated based on the sum of both your products and the supplier's products.
   • If you select Based on separate shipping fee calculation criteria for admin and supplier, your default shipping fee is calculated based on your products, the supplier shipping fee is based on the supplier’s products, and both shipping fees are combined.
5. Select the amount based on which your regional surcharge is calculated when a customer purchases both your products and supplier products.
   
   

   Based on admin settings

   • The regional surcharge you set in My Store>Shipping>Shipping zones is also applied to the supplier’s products.
   • The regional surcharge rate set by the head admin will override any regional surcharges set by suppliers.

   Based on supplier settings

   • Suppliers can set and charge their own regional surcharges.
   • Regional surcharges can be set by logging in to the supplier's admin page and going to My Store>Shipping>Shipping zones.
6. Click Save at the bottom of the page.

Priority settings for free shipping

You can make the shipping fee free when a product eligible for free shipping is ordered together with a product that has an individual shipping fee or a supplier shipping fee.

1. Go to My Store>Shipping>Shipping/Returns.
2. Select the shipping rate type you wish to override with free shipping.
3. Click Save at the bottom of the page.

International shipping

1. Go to My Store>Shipping>Shipping/Returns.
2. Product weight: Enter the total weight of packed order.
   This will be used as the default value when you add/edit products.
   You can change each product's weight individually or change all product weights at once in Products>Products>Bulk edit product descriptions.
3. HS code: Click [+] to add HS codes by country.
   
   

   What is HS code?

   • HS code refers to an international product nomenclature developed by the WCO (World Customs Organization) that describes the type of goods shipped using a six-digit identification code. A HS code is used as a basis for customs tariffs and the collection of international trade statistics.
   • All countries use a common six-digit code and each country has its own additional code.
   • You must enter an additional code in the input box next to the HS code box if you are sending an order to countries other than South Korea, Japan, China, Vietnam, and the Philippines.
4. Shipping countries: You can change the order of available shipping countries or select Ship to all countries to show the whole country list to customers on the checkout page.
5. Charge additional handling fee: You can add other types of additional fees that may be charged to the customer as part of the shipping fee. Price range and additional handling fee for international shipping should be determined based on the sum of [Order total + Shipping fee] before applying discounts.
   
   

   Note

   Please note that setting abnormally high additional handling fees may result in refund requests from customers due to the increased customs duties.

6. Product information in English for customs clearance: This information will be used as product information for overseas customs clearance. If you select Apply common format, the common format will be applied to all countries. You can also enter a different description for every country by selecting Apply different format by country.
   
   

   Info

   • You can use variables for the classification ([:category:]), material (English) ([:material:]), and fabric ([:fabric:]) details of each product in the overseas customs clearance information.
   • You can also input additional information along with these variables. We recommend that you enter the name of your online store in English in front of the variables for customs clearance.
   • If you change the Shipping country to Do not limit after entering information for each country, information set for a different country may appear in the customs clearance details of certain order forms.
   • In this case, information entered in Common will be applied.

   Example

   • If [:category:] [:material:] - [:fabric:] is entered, the product's information will be displayed as “Women Skirt Cotton 100% - Knit”.
7. Default shipping country: Select which country will be displayed by default in the shipping information field on the checkout page.
   The default shipping country will only be applied if there is no default shipping address or customer information.
8. Click Save at the bottom of the page.