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Review Talk Talk

Review Talk Talk is a customer review service that will allow you to effortlessly promote your products and boost your sales.
The main features are as follows.

  • Quick and easy reviews
  • Review sharing feature for your social media marketing
  • Comprehensive product analysis based on data from reviews
  • Three types of review lists to attract customers

 

Service subscription, renewal, and expiration

These are important points you must check when you purchase, renew or end your Review Talk Talk subscription.
Note that you can no longer access Review Talk Talk from the admin website once your subscription has ended.
Please renew your subscription prior to its expiration.

 

Using Review Talk Talk

  1. Check the new menus once you have paid for the service.
    You will find related menus in Products>Review Talk Talk.
  2. A folder will automatically be created in Themes > Smart Themes editor > Board > Review Talk Talk.
  3. Insert Review Talk Talk’s source code to your theme to display relevant features on your storefront.
  4. Check the storefront of a store to which you added Review Talk Talk.

Renewing your subscription

  1. Check your subscription’s expiration date in advance.
    You can check your subscription’s expiration date whenever you wish in App Store>My Apps>Review Talk Talk>Manage.
  2. A pop-up window will also inform you of your expiration date when you access Review Talk Talk.

Ending your subscription

  1. You can no longer use Review Talk Talk once your subscription has expired.
  2. You will not be able to access any of the relevant menus in the admin website
  3. Delete Review Talk Talk features from your storefront.
    Delete Review Talk Talk’s source code from your theme.
  4. Change the settings related to Review Talk Talk.
    Check the settings related to Review Talk Talk and adjust them to Do not use or Original settings according to your situation.
    Go to Products>Products>Product data display>Settings.

Notice on expiration (must read)

  • Reviews submitted through Review Talk Talk will be stored for 6 months, after which they will all be deleted unless you renew your subscription.
  • The source code you added to your theme for Review Talk Talk will not be automatically deleted. You must delete Review Talk Talk’s source code if you do not plan on using the service again.

 

Getting Started (Adding the source code)

  1. Download the app through Cafe24 Store and install it on your store.
  2. After installing the app, go to Products>Review Talk Talk on your admin page to manage the related settings.
  3. (Required) Add Review Talk Talk with either of the following two methods.

    • Method 1: Use Edibot Themes and add the Review Talk Talk component to your theme.
      (Go to Themes (PC)>My themes>Saved themes and click on Edit.)

    • Method 2: Follow the next steps to add Review Talk Talk's source code to your theme:
      1. Log in to your admin page as an admin or sub-admin.
      2. Add the following path after your domain: /cstore-admin/_shop1/smartreview/DispDesignGuide?module=Main (e.g. https://mystore.cafe24.com/cstore-admin/_shop1/smartreview/DispDesignGuide?module=Main)
      3. Follow the guidelines of each tab.

  4. (Recommended) Check whether Review Talk Talk is correctly applied to your storefront.
    • Write a review: Product details page
      1. Click on Write a review at the bottom of the page.
      2. Write a review.
      3. Click on an image thumbnail to check whether the Image Gallery feature works correctly.
    •  Write a review: My Orders
      1. After ordering a product, go to [My Orders] and click on Write a review.
      2. Write a review.
      3. Check the review you wrote.
    • Check the review list
      1. Click on See all at the bottom of the page.
      2. You will be redirected to a list of all the reviews. Check the list.
        URL to All reviews: https://{Insert the domain name}/board/smartreview/list.html

Info

Inserting the source code to your current main theme may disrupt its layout. It is recommended you copy your main theme, add the source code to the copy, and then set it as your main theme after double checking.

  1. Copy your main theme: Copy the theme that is currently set as your main theme.
  2. Insert the source code: Add the source code to the copy of your main theme.
    Even if the layout is disturbed during the process, your customers will not be affected.
  3. Set the copy as your main theme: After inserting all the source codes, check your storefront for errors, and then set the theme as your main theme if everything seems to be fine.

Note

“An alert pops up in the product details page saying I cannot write a review.” Or “I don’t have a [Write a review] button in My orders.”
Customers will not necessarily need to have placed an order to leave a review.

  1. Go to Products>Review Talk Talk>Settings and Scroll down to Product settings.
  2. Select Yes for Only enable reviews for placed orders.

 

Settings

General settings

Adjust the general settings for your review board, including those related to its name, relevant alerts and the review feature.

  1. Allow New Review notifications
    If you allow New Review notifications, you will be notified whenever a new review is added.
    (This only applies to Review Talk Talk notifications.)
  2. Write permissions
    Manage the permissions for each sub-admin to write reviews in My Store>Store setup>Admin accounts>Settings>Access levels>Review Talk Talk permissions.

    • Write permissions: Customer and guest accounts
      • Guest accounts will be able to write reviews regardless of whether they have purchased a product. However, guest accounts are not able to edit or delete their reviews, nor receive points.
      • Guest accounts must additionally agree to the terms on the Collection and Use of Personal Information.
      • The authors of reviews added by guest accounts will be displayed as Guest.
      • You can edit the terms on the Collection and Use of Personal Information for guest accounts according to your store.
    • Write permissions: Delete permissions
      • It is recommended to not give delete permissions if you decide to issue points for reviews.
  3. Minimum character requirement
    Choose the minimum characters required to post a review. The maximum is 2,000 characters.
  4. Author display
    These settings apply to both review and comment authors.
  5. Mask author
    • These settings apply to both review and comment authors.
    • When logged in as an admin account, admins will be able to see the author’s name in full.
  6. Add fields
    • Use this feature to add fields that customers will have to fill in when leaving a review.
    • Check the box in the Display column to display the relevant field on your store. If you do not select the checkbox, relevant fields will not be displayed on your store.
    • Customers will be able to use the field values as search filters when looking through the reviews on your online store. (This only applies for Select box fields.)
  7. Post after admin approval: Select “Yes” to be able to decide whether to post a review after a customer submits one.

 

Product settings

Set up your ratings, review summary, and product search features, decide when to enable product reviews and adjust other product-related settings.

  • Display review summary
    1. Select Yes to display a section that includes the average rating and pictures of recently added reviews in the product details page. (The pictures of recently added reviews will only be displayed on your store’s PC version.)
    2. The average rating is calculated based on all the ratings given to the relevant product.
    3. Up to 10 pictures will be displayed if you decide to display the product’s average rating and the pictures of recently added reviews.
    4. You cannot edit the average rating as it is automatically calculated.
  • Search by product category:
    Select Yes to allow users to search for reviews by product category.

  • Only enable reviews for placed orders
    1. If you do not enable this feature, accounts with write permissions will be able to leave reviews regardless of whether they purchased the relevant product. Note that guest accounts will also be able to leave reviews without purchasing a product if they have write permissions.
    2. If you enable this feature, you may also limit the period during which customers may leave a review. If you do not specify a review period, customers will be able to leave a review about products they purchased during one year after they placed their order.
    3. After Paid: Reviews can be written when the order is marked as Paid, Payment confirmed, Awaiting shipment, Preparing for shipment, In transit, or Delivered.
    4. After In transit: Reviews can be written when the order is marked as In transit or Delivered.
    5. Customers can no longer write a review once the order is canceled, exchanged or returned.

  • Preconditions
    1. This feature is related to the settings under Points settings. Make sure you adjust the settings according to your other operation settings.
    2. Note that if you only enable reviews for placed orders, these preconditions for reviews will be applied to your store.
    3. Customers can add a review for each product s/he has purchased.
      • Allow one review for all identical items: Even if someone orders three of the same product at a time, s/he will only be able to leave one review.
      • Allow a review for each of the identical items: If someone orders three of the same product at a time, s/he can leave three reviews.

  • Display options for purchased products
    Click Yes to display the option that the customer purchased in his/her review.

  • Disable reviews for categories
    1. Click the dropdown menu to see all the categories and subcategories available in your store.
    2. Select the categories for which you wish to disable reviews.
    3. Click Ok, then save.

  • Disable reviews for products
    1. Click the search button to see all the products available in your store.
    2. Search a product by name or code.
    3. Select the products for which you wish to disable reviews.
    4. Click Ok, then save.

Note

When disabled, the "Write a review" button will not be displayed on the following pages:

  • Popup review prompt
  • Order history

 

Points settings

Decide whether you want to reward points, specify the issuance details and adjust other related settings.

Info

Before setting up this feature for points, we recommend you adjust the following settings:

  1. Points settings
    Please be aware that if you change the details of the prices, the pending points for reviews in Reviews will also be modified. (Points that have already been issued will not be affected.)
     
    • Issue a fixed amount of points
      • You can select one of the fixed amounts that you had already set in advance.
      • If a review contains a picture, the default amount that you have selected will automatically be applied as pending points.
    • Issue different amount of points based on preconditions
      • The amount relevant to the preconditions you have set will be applied as pending points. Double check the pending points and click on [Issue] to actually issue the points to the customer’s account.
      • You can differentiate the amount of points issued depending on whether a picture is included, the number of characters, the order of the review, and the customer level.
      • For [Order of reviews], you can select "Only apply to photo reviews" to limit the additional points to reviews containing photos.
      • Input “0” as the points amount if you do not want to include the relevant field in the preconditions.
        e.g. Photo reviews: 0 points, Simple text reviews :0 points -> Do not issue points based on whether reviews include a picture attachment.
        e.g. Reviews exceeding 0 characters: 0 additional points -> Do not issue points based on the number of characters.
        e.g. First review: 0 → Do not issue points based on whether a review is the first review.
  2. Deduction settings
    • This feature allows you to deduct points from points that have already been issued (or those awaiting issuance).
    • You can only use this feature if you have only enabled reviews for products that were purchased.You can find the details on point deductions for relevant reviews in the Reviews menu.
      • Returns: Deduct points whenever orders related to a review are marked as Returned.
      • Discounts: Deduct points if the relevant product was subject to a “product discount” upon purchase.
      • Paid with points: Deduct points if the relevant product was (partly) paid with points.
    • Issued points: Shows you that you can deduct (recapture) points.
    • Points awaiting issuance: The amount of points awaiting issuance will automatically be changed to 0.
    • Points that have already been deducted (recaptured) will not be affected if you change these settings.

 

Layout settings

Adjust the number of reviews you want to show per page, your icon display settings and other layout settings.

  1. Use NEW icon: You can add and edit the icon in Themes (PC) or Themes (Mobile)>Features>Icons.
  2. Customer level icon: You can add and edit the icon in Customers>Manage customers>Customer levels.


Reviews

Manage the reviews submitted through Review Talk Talk. You can use these features to view and manage each review, or even restore deleted reviews.

  • Set as best review
    Select the best reviews and pin them to the top by clicking the review title preview in the [Review] column.
    1. After clicking on the preview, a pop-up will open with the review details.
    2. Scroll down until you see the Set as best review button. Click the button, then close the pop-up.
    3. Best reviews will be pinned at the top of the review list with a Best icon in the product details page.
  • Points issuance status
    1. Choose to either view issued points or pending points.
    2. You can view the details on point deductions per status. Reviews that need point deductions will be marked in yellow.
  • Issue points
    1. Issued points: Shows you that you can deduct (recapture) points.
    2. Points awaiting issuance: The amount of points awaiting issuance will automatically be changed to 0.
    3. Once points are deducted/recaptured, the yellow alert column will disappear.
    4. For points that have already been issued, you must deduct/recapture points to be able to make bulk actions.
    5. You can check the reason for recapturing points in the page related to issuing/recapturing points.
  • Points issuance log: Check the points issuance log (history) from the past month for the relevant review. Note that the log only contains details related to points issued through Review Talk Talk.
  • Bulk reply with random comments
    1. You can reply to reviews in bulk by using the same comment with Bulk reply or by using random frequently used comments with Bulk reply with random comments.
    2. To reply using random frequently used comments, select the reviews to which you want to reply and click Bulk reply with random comments.
    3. Make sure that you have saved a random comment in Frequently used comments.
  • Deleted reviews
    1. While comments are restored together with reviews, you cannot only restore comments left on a review.
    2. Please be aware that customers may complain if you restore a review or comment that they had deleted.


Popup review prompts

Select whether you want to track your customers’ order history and reviews, and set up a review prompt that will pop up when customers who have not yet written a review for their purchases log into their accounts.

  • Display products for reviews
    1. Up to 10 products will be shown in the pop-up window.
  • Advanced settings
    1. Enable pop-up (PC and mobile device): This pop-up will be a layered pop-up.
    2. Closing options: Select which option you want to give the customers when they wish to close the pop-up: Close for today or Do not show again.

 

Frequently used comments

Save comments you frequently use ahead of time and simply select one when commenting on a customer review.

  1. Comment search: Search for comments according to a date or content.
  2. Add comment: Add a frequently used comment. (Max: 1000 characters)
  3. Save as random comment
    • Add the comment to the list of choices for Bulk reply with random comments in Review Talk Talk>Reviews>All reviews(tab).
    • Once saved, the status of the comment will change to Random comment.
  4. Remove from random comments
    • Remove the comment from the list of choices for Bulk reply with random comments in Review Talk Talk>Reviews>All reviews (tab).
    • After removing a comment, its status will be blank.

 

Sub-admin permissions

Select the permissions you wish to grant to sub-admins for Review Talk Talk.
You can decide who can write/edit/delete reviews, write/edit/delete comments, reward points, and export csv files.

  1. You can set up this feature in My Store > Store setup>Admin accounts.
  2. Admin permissions: Check the box for Review Talk Talk under Access levels in Admin account permission settings.
  3. Sub-admin permissions: You can manage permission details through a pop-up window by clicking on Advanced settings next to Review Talk Talk under Access levels.
  4. Advanced settings
    1. Click on an admin account in My Store > Store setup>Admin accounts to edit details relevant to that account.
    2. You can manage permission details for admin accounts through a pop-up window by clicking on Advanced settings next to Review Talk Talk under Access levels.
  5. Advanced settings - Pop-up window for Review Talk Talk: You can decide who can write/edit/delete reviews, write/edit/delete comments, reward points, and export csv files.

 

CRM

You can access the Review Talk Talk menu under the CRM feature for each customer.

  1. Go to Customer Management>Manage customers>Customer information.
  2. Review Talk Talk reviews
    • The five most recent reviews are shown for each customer in CRM home.
    • This feature will no longer be available once your Review Talk Talk subscription expires.
  3. Review Talk Talk
    • Check the details of the reviews submitted through Review Talk Talk.
    • You can no longer access this menu once your subscription has ended.

 

Review count display

You can decide whether to display the review count.

  1. Go to Products>Products>Product data display.
  2. Product reviews (Review Talk Talk)
    • This field will appear if you are using Review Talk Talk. (It disappears once your subscription expires.)
    • This feature only modifies your online store’s PC version. You must use variables to display it on its mobile version.
    • If you select Yes in the Display column for this field, the number of reviews will be shown for each product on the home page, product list, and product details pages. Each product's average rating will also be shown as a rating bar on your home page and product lists.
  3. Expired subscription: Note that once your subscription expires, the Review Talk Talk review count will disappear from both your store’s PC and mobile version.
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